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customer support

About inquiries

If you have any inquiries regarding our products, please contact us by email.
Emails are available 24 hours a day.

Click here for inquiries

We will respond to emails received from customers within 2 business days.
*Please note that we are closed on Saturdays, Sundays, and holidays, so we will respond after the holidays.

If you don't receive a reply

If you do not receive a reply from our store within 2 business days, we apologize for the inconvenience, but please contact us again.

*There may have been a problem with our system. Please also check the following possible causes.

If you are using free mail

If you use a free email service such as hotmail.com/hotmail.co.jp/yahoo.co.jp/goo.co.jp, you can restrict the reception of email on the server that provides the free email address. Even if the address is OK for general use, you may not be able to receive it.

If you do not receive an email from us, please check your junk mail box.

Depending on the settings of your email software

Emails may be automatically deleted depending on the settings of your email software or security software.
Please note that emails from us may end up in the trash.

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Shop guide

You can see frequently asked questions FAQs on this page.
FAQs page

Or you can contact us directly here.
contact page

customer support

If you have any questions about our products or any other concerns, please contact us by email or phone.

Phone number: 03-6278-7095

Weekdays : 10:00 - 18:00

Email inquiries

Regarding delivery

Free shipping for purchases over 3,980 yen. (Excluding Okinawa, some areas, remote islands, and areas where delivery is difficult.)

Payment
The following payment methods are available.

Credit card: Visa, MasterCard, American Express , Electronic payment: Apple Pay , Google Pay, Shop Pay

Return policy

We only accept returns for unused items within 7 days of delivery.

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Regarding delivery

  • Your order will usually be shipped within 1-2 business days.
  • Next day shipping means orders placed by 12:00 on weekdays will be automatically shipped on the same day. Please note that this excludes Okinawa, remote islands, and some areas.
  • If you would like to check the estimated arrival date, please search by entering the postal code of the place of origin [ 〒959-1276 ] and the postal code of the destination.
  • For more information about shipping, please visit the Frequently Asked Questions FAQ page for shipping methods and fees.

About returns and exchanges

  • Accepting returns within 7 days
  • For detailed procedures and conditions regarding returns, please see the FAQ page for frequently asked questions about returns.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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